The results of this study can help Kansas Citians choose the most reliable phone plan based on which provider best serves their specific needs.

This study holds the four major network providers—AT&T, Sprint, T-Mobile and Verizon—accountable for the reliability of their services, both nationally and in Kansas City. It is interesting to note that Sprint, whose headquarters is in Kansas City, has the lowest score of the four major providers in the city.

The study compares the networks in overall performance, reliability, data, speed, call and text performance in 125 major U.S. markets. The scores were weighted according to the estimated national percentage of each network’s subscribers. Networks with more customers are weighted heavier than smaller networks.

Kansas City had mixed national performance rankings. The city received first for network reliability and data performance. Its network speeds ranked second, call performance fourth and text performance 14th.

Lansing, Mich., received first for overall performance in Rootmetrics’ 2017 rankings.

The four major networks were then ranked based on their performance within Kansas City. AT&T and Verizon were Kansas City’s top network performers, tying for first in overall performance, network reliability, data and call performance.

T-Mobile joined the other two carriers with top scores in both network speed and text performance. Sprint received top rankings only in text performance.

The rankings of the four major providers in Kansas City emulate the national scores. Rootmetrics ranked Verizon first in national overall performance with AT&T placing a close second.

Photo Courtesy of Visit KC.